Redefining what is possible with self-funded health plans

"HPI Member Services is polite, knowledgeable and made sure our patient got to the right person for answers. We were impressed by their quick responses and assistance finding solutions. When someone is dealing with a major illness, these (not so) little things go much further than you can imagine."

"I recently joined AIS as Executive Vice President. The thought of changing insurance companies and going through a laborious process including doctor changes etc. was less than favorable. Your team is amazing! They made the process incredibly easy and were easily accessible and very knowledgeable. I even got a personalized letter from my “Coach” at HPI who helped find me a specialist. The entire experience has been fantastic and unlike anything I have experienced from an insurance company, healthcare or other. Many thanks to your team....please don’t change!"

"I contacted HPI because you were a new healthcare provider for my family and we have new doctors that we needed to verify were covered on our health plan. I was uneasy about calling because of past experiences with other healthcare providers, but to my surprise I had a great experience with HPI! My member services rep told me about the HPI portal to get updates and provider information and she said she would mail me a booklet that explains more about HPI services. I was thrilled because two days later I had the booklet and an extra set of cards that I can keep as a back up.  AND I now had a portal to look everything up and found it very easy to navigate!"

"I called HPI's customer service this morning and was so impressed by the support I received. The representatives I spoke to provided empathy, excellent clarity and approached the topics in a way that humanized my concerns and helped me feel more empowered. Their kindness and patience went well above and beyond what I have come to expect from calling customer support departments. I’m sharing my experience with my own agency so that they can feel more at ease when calling your support service with concerns of their own!"

"Tropical Benefits believes the healthcare system is way too difficult for most people to navigate, and we have found the HPI service team cares deeply about our members' experiences and helps guide our members. Their partnership allows us to build better plans for the members, while reversing the trend of rising healthcare costs, benefiting the member, the employer, and our communities."

"HPI offers data-driven wellness, health management and coaching programs promote positive behaviors that improve both employees’ health and the plan’s bottom line."

"HPI Provider Services spent quite a bit of time going through multiple members and multiple COVID claims with me and was so patient. We have a ton of COVID claims to go through with other insurance companies and your team member made it easy. I wish I would get her when calling other companies; whoever trained her should be proud. This is a tough time with everything going on and her personality made for a great phone call. She is a special one!"

"HPI’s specialized technology platform is strategically built to support à la carte services or custom health benefit solutions, enabling us to deliver your plan, your way."

"I am so very thankful for HPI Member Services' expertise and kindness. I had several upcoming planned procedures and services, and I knew that I would need to reach out to HPI again with follow-up questions. My Member Services representative gave me her direct extension so I could speak with someone who knows my situation and I don't have to explain it again. It was one less thing I had to worry about and I am so grateful."

"HPI offers innovative funding and administrative strategies, including reference-based pricing, group captive health insurance and level-funded plans."

"Elizabeth Vire joined HPI as a National Sales Executive. As a subject matter expert on Reference Based Pricing, strategic development, relationship management and self-funding, Elizabeth will support HPI’s expansion strategies in the Midwest and beyond."

"I just received confirmation that my second level appeal was approved. Thank you for your time and consideration in my appeal. I can't imagine how time intensive your jobs are and I just want you to know I appreciate all you have done to facilitate my appeal."

"HPI takes plan design flexibility to a new level — employers are able to minimize their healthcare spend while offering the highest quality benefits to their workforce."

"HPI is awesome! When I checked in to my specialist appointment as a new patient, I was warned that I'd likely have to pay out of pocket because it would take up to an hour to fully verify my insurance and it was the end of the day. HPI answered the call and verified everything in minutes. The receptionist turned to me and said, 'Your insurance company is awesome! That's the fastest new patient verification I have ever done.'"

"HPI specializes in scalable, market-specific or “niche” solutions across industries, such as tiered domestic network steerage plans for hospitals and health systems."